A: An e-bill (electronic bill) is an electronic version of a paper bill that you can view online through WebPay.

A: WebPay lets you make payments and receive and pay bills online through WebPay. You can make payments to anyone, anytime, anywhere in the United States, from your mortgage lender to your newspaper carrier. The only payments you cannot make through your bill payment service are court-ordered payments and state and federal tax payments.

Electronic billing lets you receive electronic bills (e-bills) online through WebPay. Some payees are able to send e-bills to their customers. If you add a payee that is e-bill-capable, you have the opportunity to request e-bills from the payee.

Once your request has been authorized, you'll receive an e-bill from the payee within a month or so, depending on the payee's billing cycle. You can pay the e-bill directly, and you can also continue to make single payments to the payee whenever you need to.

A: An e-bill is a statement or invoice in an electronic format. E-bills typically contain the same information as your mailed bills.

A: You can receive e-bills from payees that are e-bill-capable. Once you request e-bills from a payee and the request is processed, you should receive a message in Messages stating that your e-bill service has been activated. E-bill service requests are usually processed within two weeks. New e-bills appear on the E-Bills page.

A: It may take up to two weeks for the payee to process your request for e-bills. Once your request has been accepted, it may take a month or more, depending on the payee's billing cycle, before you begin receiving bills electronically.

A: When you sign up to receive e-bills, the payee asks for information they must have to send and process e-bills for your account. Some payees require more information than others and this information may include your user name and password for the payee's web site.

A: The Unpaid E-Bills page lists your new e-bills. A notice also appears on the Home page to let you know when new e-bills arrive.

If you are waiting for an e-bill service request to be processed, check Messages periodically for a message stating that your e-bill service has been activated for the payee. When you receive the first e-bill depends on the payee's billing cycle.

A: It depends on the payee. Some payees stop sending a paper bill and only send an e-bill to your WebPay account. Other payees continue to send paper bills through U.S. mail in addition to an e-bill to your WebPay account.

A: You can view paid e-bills by going to E-Bills and then clicking Paid E-bills. You can always use your browser's print feature to print the bill if you want to keep long-term records.

You can also view an e-bill for which you have a scheduled or canceled payment. However, you cannot view deleted e-bills.

A: You can pay one or more e-bills from the Unpaid E-Bills page. For more information on paying e-bills, go to the help from the E-Bills page. As with all WebPay payments, you control the payment amount and payment date.

A: Yes, you can pay an e-bill by some other way (by check, for example). If you pay the e-bill by some other method, you can delete the unpaid e-bill from the Unpaid E-bill page. Once you delete the e-bill, you cannot view the bill or bill statement again through WebPay. Unpaid e-bills are never deleted automatically by WebPay. You can also print a copy of the e-bill for your long-term records using your browser's print feature.

A: No, for the e-bill payment to work properly, you must pay each e-bill individually.

A: No, the bill must be in your name or your spouse's name.

A: If a payee in your payee list can send e-bills, the Sign Up link appears in the E-bills column on the Payee Setup - Payee List page. Click this link to request e-bills. Remember, the payee may take a couple of weeks to process your request.

If you want to find out if a payee not in your list can send e-bills, try adding the payee. When you add a payee that is e-bill-capable, WebPay will automatically ask you if you want to receive e-bills. You can also click a link on the Add Payee page to view a list of all payees that can send e-bills. The symbol next to a payee's name indicates you can request e-bills from the payee.

Tip
We are always updating our list of payees that can send e-bills! If you added a payee that cannot send e-bills and later you notice that the payee can send e-bills, just click the Sign Up link next to the payee name in your payee list.

A: If your request for e-bills is rejected, you have a couple of options, which are listed below:

• You can try to request e-bills again and make sure to enter your information (especially your account number) completely and accurately.
• You can contact the payee to see if they can help you understand why they cannot send you e-bills. For example, some payees cannot send e-bills to customers in certain areas of the country.

A: When you delete a payee who sends you e-bills, we automatically remove the payee from your payee list and send a message to the payee and ask them to stop sending e-bills. You can no longer pay any unpaid e-bills listed in the Unpaid E-Bills page for the deleted payee, so you may want to pay unpaid e-bills before deleting the payee.

It is also possible, due to the payee's billing cycle, that you may receive an e-bill after you have deleted the payee. If you receive an e-bill after you have deleted the payee, you can add the payee again (without requesting e-bills) and make the payment from the Make Payments page, or you can pay the bill through U.S. mail.

A: To stop receiving e-bills from a payee, go to Payee Setup , and then click View/Change next to the payee. Select Click here to discontinue e-bill service. The payee is notified to stop sending e-bills. However, you may receive an e-bill after canceling e-bill service due to the payee's billing cycle. Make a payment to the payee from the Make Payments page to cover the e-bill or make the payment by some other means.

A: Some account changes can be made on the Payee Setup - Payee List page of WebPay. Click View/Change next to the payee you want to change. Changes to payee information may affect scheduled payments, including any repeating payments, e-bills, and Auto-Pay payments. To update scheduled payments with the new payee information, make sure to select Apply changes to these scheduled payments.

The account information that you can change may vary based on the payee's requirements. You cannot change the account number for a payee that sending e-bills.

To change account information that isn't listed on the Change Payee Information page, contact the payee directly.

A: If you have questions about an e-bill, please contact the payee directly. All information on the e-bill comes directly from the payee, the same as when they mail you a paper bill. Remember that you control the payment amount when you pay the e-bill.

If an e-bill amount is incorrect, make sure to contact the payee to avoid any late charges. Look on your last bill for the payee's customer service phone number.

A: If your normal billing cycle has passed and you still have not received your e-bill, contact your payee. Payees deliver e-bills much like they deliver your paper bills. Depending on billing cycles, the exact day you receive your bill each month may vary. Also remember that it can take over a month before you receive your first e-bill from a payee.

Look on your last bill for the payee's customer service phone number.

A: Since you changed your user name and password with the payee, you'll need to update the same information in WebPay. Go to the Payee Setup - Payee List page and click View/Change next to the payee account that was updated. Then change the payee user name and password to match the new ones.

A: Go to the payee's web site and follow the procedures to get the password. Then come back to WebPay and go to the Payee Setup - Payee List page. Click View/Change next to the payee account that the password is for. Then change the payee password as necessary.