FAQs for Auto-Pay

A: Auto-Pay is an optional feature available for many payees that can send e-bills. If Auto-Pay is available for an e-bill-capable payee, you have the can turn it on. Auto-Pay automatically pays e-bills by scheduling the payment date in time for the payee to receive the payment by the e-bill's due date. Auto-Pay pays the e-bill's minimum amount due.

When you set up Auto-Pay, you can select to automatically pay the e-bill regardless of the payment amount, or you can select to set a limit on the amount automatically paid.

A: A payee must be able to send e-bills through this service and also have a system capable of receiving automatic payments. WebPay offers Auto-Pay for all payees who meet these requirements.

A: If Auto-Pay is available, you can set up Auto-Pay when you add a payee, or you can add it later by changing payee information from the Payee Setup - Payee List page.

A: If the minimum amount due for an e-bill exceeds the maximum amount set for Auto-Pay, WebPay does not automatically schedule the payment. You receive a message letting you know that the e-bill's minimum amount due exceeds the maximum amount automatically paid. Make the payment through the Make Payments - Single Payments or Make Payments - Multiple Payments page or by some other means. If you think that the amount due is incorrect, contact the payee.

A: Go to Payee Setup , and then click View/Change next to the payee. In the Auto-Pay section, type a new amount in the Only pay e-bills for less than this amount box. Your changes are effective immediately.

A: If a payee sends an e-bill late and the actual due date is before the earliest available payment date (remember WebPay needs a few days to process payments), Auto-Pay schedules the payment for the earliest possible payment date. Please contact your payee if an e-bill arrives late and you are charged a late fee.