Solutions & Services

Online Services

Fuel every business banking application you offer with 24/7/365 service support. With Secure Support, Secure Chat and FAQ Knowledgebase, on-demand answers abound.

Online Support:

Secure Support: Business customers create, send and receive queries and answers via email from within Internet Banking.

Secure Chat: Business customers get real-time, online chat from within Internet Banking.

FAQ Knowledgebase: Reduce your support infrastructure costs with this dynamic searchable knowledgebase that supports natural language interaction. The FAQ Knowledgebase provides business end users with comprehensive, accurate answers and it tracks and documents success, relevancy and failure of responses to improve the quality of service over time.

What it does for your financial institution:

• Guarantees consistency-queries are funneled through the same service agent
• Lowers call volume in your support center and corresponding expenses
• Tracks success rates
• Bolsters security with robust encryption
• Retrieves answers immediately, meeting on-demand needs
• Offers the interaction that works for them
• Gives highest levels of both consistency and service levels

What it does for your end users:

• Retrieves answers immediately, meeting on-demand needs
• Offers the interaction that works for them
• Gives highest levels of both consistency and service levels