Consumer Lending

ContactCenterLender

ContactCenterLender (CCL) is Digital Insight's consumer loan contact center, staffed with highly trained loan officers 24 hours a day, 365 days a year. CCL provides full direct and indirect lending service for new, used, classic and refinanced vehicles, as well as credit card, home equity, credit lines and other unsecured loan products. With customized decisioning and scripting based on your credit policies and criteria, loan applicants receive an automated decision in seconds, via phone, Internet or fax. This cost-effective lending solution is transparent to loan applicants, as our Aspect phone system with skill-based routing allows us to function as your employees. Our toll-free service is especially attractive if you want to offer after-hours loan application services or use the contact center as an overflow mechanism for your consumer loan department during peak volume times. CCL interfaces to data processing systems to enable seamless transfer of loan applications to loan origination systems, allowing for speedy loan closing.

Additional features include:

• Dependable service with the highest level of voice and technology integration in the industry
• Redundant long distance and local carriers, as well as full disaster recovery support to ensure maximum up-time
• High quality calls regularly monitored by a quality assurance team
• Cross-sell expertise for additional loans and insurance products
• Standard reporting package with daily and monthly statistics
• Direct interfaces to many data processing systems
• Automatic upload of applicant and loan data
• Real-time connection to the three major credit bureaus

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