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Fuel every business banking application you offer with 7/24/365 service support. With Secure Support, Secure Chat, and FAQ Knowledgebase, on-demand answers abound. And online service tools like Research Requests, Photo Copy Requests, Online Check Images and Cash/Change Order Forms complete many requests online with ease.
Online Support:
Secure Support: Business customers create, send and receive queries and answers via email from within Internet Banking.
Secure Chat: Business customers get real-time, online chat from within Internet Banking.
FAQ Knowledgebase: Reduce your support infrastructure costs with this dynamic searchable knowledgebase that supports natural language interaction. The FAQ Knowledgebase provides business end users with comprehensive, accurate answers and it tracks and document's success, relevancy and failure of responses to improve the quality of service over time.
What It Does For You:
- Guarantees consistency: queries are funneled through the same service agent
- Lowers call volume in your support center and corresponding expenses
- Tracks success rates
- Bolsters security with robust encryption
What It Does For Businesses
- Retrieves answers immediately, meeting on-demand needs
- Offers the interaction that works for them
- Gives highest levels of both consistency and service levels
Online Services:
Cash Change Orders - Business customers place cash change orders online.
Account Research - Business customers initiate online requests for research.
Photo Copy Request - Business customers get copies of checks or other important documents via email.
Online Check Images - Business customers get digital images of checks upon request.