Why You Should Attend

New in 2008:  We are pleased to introduce three original concept sessions created to help you redefine the customer experience at your institution and grow your business. Design for Delight Strategy Sessions, Solution Spotlights and a full afternoon of Action Plan Sessions will help you organize, think and act differently so your customers notice and reward you with their loyalty and recommendation.

Design for Delight Strategy Sessions are 90-minute workshop-style sessions built on the three guiding principles of Design for Delight – Blueprint for Delight, Design Thinking and Customer Driven Development – and customized to address your Consumer, Small Business and Commercial Banking segment concerns. Led by leading market experts and Digital Insight team members, these highly interactive sessions will feature actionable customer information and strategic insights to move your business forward.

Solution Spotlights are 60-minute, deep-dive sessions focusing on online financial management products and services and how they can positively impact your bottom line. Presented by Digital Insight team members, these highly engaging sessions will highlight user insights, feature-functionality and case studies and explore creative strategies for getting the most out of your online channel.

Action Plan Sessions will challenge you to apply the principles of Design for Delight you learned over the course of the conference against common business challenges by customer segment. Here, you’ll work alongside your peers from other institutions to develop the tools you need to formulate and implement action plans that deliver delight.

Back by popular demand, the End User Labs are high-value behavioral labs led by experienced Digital Insight team members and other industry authorities. By participating in these interactive focus groups, you’ll obtain keen understanding of your target markets and how best to delight them. End User Labs exploring the mindset of Consumer, Small Business and Commercial Banking customers will be presented.

Also back by popular demand, the Pre-Conference Workshops will give our early arrivals the opportunity to participate in one of four problem-solving sessions designed to help you improve your business results. Three of our workshops are segment-specific – Consumer, Small Business and Commercial Banking – and the fourth is devoted to exploring Growth & Retention services and strategies. These hands-on, half-day workshops will feature instruction, ideas exchange and group activity so you return to your institution with initiatives in hand.

Actionable Intelligence Across the Board

Every corner of this year’s agenda will provide the actionable intelligence you need to delight your customers. Our panels and keynotes feature industry luminaries, successful peer institutions, proprietary user research and your Digital Insight and Intuit teammates. Customize your personal agenda by selecting the sessions that best suit your financial institution’s needs and return home ready to implement the ideas you’ve generated or heard about.

Proven Satisfaction

More than 98% of 2007 conference attendees said they would recommend Digital Insight’s National Conference to a colleague or peer.

Networking

Throughout the conference, you will have the opportunity to network with peers from financial institutions across the United States, interact with independent experts, and learn about delighting your customers alongside a large group of Digital Insight partners and members of the Digital Insight and Intuit team.

Training

As in the past, Digital Insight University will offer discounted training sessions prior to the conference so you can learn how to more effectively use the products and services you already have to compete and win in today’s marketplace.

The Heat is On – Just in Time

One of the best-known hotels in the desert, the Arizona Biltmore offers you the ability to focus on conference sessions as well as recreation and relaxation. Anything you can imagine – right at your fingertips – will allow you to take a break in style. Whether you choose to take advantage of the Biltmore’s full-service European spa, the adjacent Arizona Biltmore Country Club’s PGA golf courses, or the exciting Phoenix nightlife, this will be an event to remember.