Agenda Overview

Conference content for 2007 will include insights and answers for choosing the right course to compete and win. The sessions and workshops are segment-specific – consumer, small business and business banking – and will address your business challenges and how to meet them head on, including:

Retaining customers
Today’s customers are increasingly sophisticated and technologically savvy. In fact, more and more customers pave their own path to service. Forget about simply being accessible from the information super-highway. How ready are you to deliver a compelling, personalized service experience they already call “my way?” Conference sessions and workshops will help you cut keys for your customers so they drive their way to greater loyalty and higher profits for you.

Increasing revenue
Cross selling. Cost savings. Channel integration. These are just some of the generalized answers to the age-old dilemma of increasing revenue. You know it’s not that simple. Or is it? In a recent SAP Retail Banking Study, 87 percent of financial institution CEOs saw current customers as the key to aggressive growth. Yet a shocking 93 percent of those same CEOs admitted they attempt no cross-selling during customer interaction. Conference sessions and workshops will help you gain the most from what you already have.

Achieving greater cost efficiencies
What drives the performance of your institution in today’s global environment? It’s not just operational, or about reducing cost to serve. It’s greatly economical. How do you define and measure efficiency? How can you calculate the impact of financial innovation and information technologies on your performance? Conference sessions and workshops will help you perform better by leveraging your existing assets smarter.

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